I've been inactive for three months. Mostly because I had to work out some things with my life and work. Eventually, I forgot to update what had happened with my Globe Postpaid Plan change.
Surprisingly, with all things considered, it went well. No overcharges. No activation delays. No big issues. It gave me hope to continue using Globe Telecom. Hopefully, they will continue to deliver.
Throughout my experience with Globe Telecom, I've learned three main things:
1. Not all representatives give you the right information. I'm sure most of us, users, realize this. The reps you've talked with won't always give you the correct information. Chances are, some of them are even lazy to go about it. Because reps are people too. By that, I mean they have a tendency to be selfish and want to do easy tasks that requires minimal attention. I know; I've worked at a call center before and I've had co-workers who even boast how they've lied to their customers. Of course, some accounts are stricter than others and eventually, some of them have been terminated by the clients. Simply put: it is also your responsibility to make sure what they tell you is correct. How, you ask? Globe has a community online; different people contribute to this and you can find more answers or confirmation there.
2. Never be afraid of asking 'how', 'when', and 'why'. Questions and concerns are important. They help us further understand our plans and contracts as well as services. Don't be intimidated to talk with reps who look arrogant or reps who look like they're not approachable. 'How' does this plan work? 'When' am I charged? 'Why' is this cheaper than what you've offered me? It is your privilege as a customer to ask questions and it is their responsibility to clear your concerns for you.
3. Tickets and reference numbers are always done. When you request a change of plan, a ticket is made. When you have issues with your signal/phone, a ticket is made. When you have a complaint, a ticket is made. Basically, reps consistently make reports regarding their customers concern and it is their job to give those reference numbers to you. My advice is: Do Not Refuse It. A ticket is the sole proof that your issue exists and that you have promptly reported it to their company. If any delay or further problems arise, reference numbers are used to check the progress of a certain issue so far. It is important that your rep gives you this when he/she tells you they will be writing a report about it. Some reps may tell you they will just send you a text message with the reference number but in my opinion, you should wait on it instead. Even if they tell you that it takes 3 or 5 or even 10 minutes to finish. Because some reps tend to neglect their duties and never write the report. It will never hurt to make sure of things and you usually have nothing to lose. Well, maybe except your money if it's a billing issue or service if it's a network issue.
I hope this information will help you if you are new to postpaid plans and if it does help, please don't hesitate to share it with others as well.
Have a good night!
